David Platt Head of Operations, Adam Mavir Installations Manager Windows and Doors, Daren Martin Installations Manager Building Projects.
About 5 Star's history filled with success
With over 40,000 completed installations over 97.6% of everything we do happens perfectly as planned, and we get great reviews and win many awards. Our reputation means that our customers recommend 5 Star to their friends and family and return to us – that represents almost £20 million of sales yearly.
MD's Message of Honesty and Integrity
The most important thing about 5 Star is that we always sort snags so that jobs are completed to the customer’s satisfaction. Maybe we got a measurement wrong (human error happens!), we sort it out at our own expense and complete your installation as quickly as possible. It is worth researching our and other double-glazing companies’ reviews – our scores are normally comparatively higher. More about 5 Star…
About 5 Star's dedicated aftersales team
Most double-glazing companies do not take aftersales seriously – explore more about 5 Star as we do. It is one of the special things about 5 Star, we have a dedicated Service Team, consisting of a full time Office Administrator who logs customers’ service requests onto our system, which records your call and books a date. It allocates one of 5 Star’s full-time service engineers who tour Worcestershire, Warwickshire, and the West Midlands. Find out more about 5 Star…
About 5 Star - The Team
Find out about 5 Star’s amazing team of people – the best surveyors, handpicked installation engineers, accurate administrators, knowledgeable showroom and design team members, and diligent service engineers. Find out about 5 Star being proud of its team and why we look after them, as it’s the team’s job to look after you! Yes, it’s a family business – many team members have been proudly wearing the 5 Star brand for well over 20 years. Explore more about 5 Star…
About 5 Star - The suppliers and the product range.
At 5 Star we take pride in every installation completed. Having premium products from suppliers who back 5 Star with outstanding quality and service is paramount to our continued success. Partnering with Conservatory Outlet, the largest group of independent home improvement companies in the UK, ensures 5 Star has access to the ultimate product range of windows, doors and more, all manufactured in the UK to a standard high enough to be covered by 5 Star’s industry-leading 20-year guarantee. In this industry more than almost any other there are so many hidden differences which customers need to explore – a good example is that every glazing unit 5 Star fit looks just like normal glass, the sort of simple glass that so many others fit, but at 5 Star the standard double-glazing is Diamant® an Extra clear, low-iron glass. This is extra special because it has excellent optical clarity and is fitted opposite Planitherm® Total+, a glass designed for its energy-saving abilities which insulates your room much better!
About 5 Star - Small enough to care and big enough to cope
It is about 5 Star being the perfect sized business, with excellent systems, processes, and procedures to take care of your installation. With the confidence to guarantee what we have done for 20 years and have insurance policies from the Consumer Protection Association to cover your installation, if for any reason 5 Star is not there to take care of you. The Consumer Protection Association have endorsed the 5 Star Brand for over 20 years. Search more about 5 Star…
Take a photo or two before you visit us.
Here is a great idea – grab your smartphone and take a photo or two of the fronts and back of your home, or of any window or door you want to replace. Bring your phone with you and we will be able to use our smart software to superimpose onto your photograph a wide variety of new window and door upgrades and configurations in any colour, so you will be able to see and compare what a 5 Star installation could look like before you’ve committed to anything. See more about 5 Star…
About 5 Star's Inspirational Showrooms
The national double-glazing brands like Everest and Anglian do not offer over 10,000 sq ft of showrooms in Kidderminster and in Worcester, where you can explore everything.
A safe place where you are free to browse and explore 5 Star’s full-size Extensions, windows, and doors.
Also on display are window ranges...
Displaying aluminium and UPVC, including casement windows, cottage windows, tilt and turn windows, French windows, bay and bow windows along with full-sized conservatories, orangeries, replacement roofs, and so much more that 5 Star do. All-in-life-sized, fully furnished displays, where you can meet the team, explore the range and touch, test, and compare the best products available anywhere. It also gives you a focal point for the future to come back and discuss anything like surveyor visits, planning permission, building regulations, past and future installations – in fact, anything at all that you need – and the kettle is always on!
About 5 Star's Locations, locations, locations...
5 Star operates throughout the Midlands and surrounding region and can properly serve the needs of our customers: if you live in or near Worcestershire, Warwickshire, Herefordshire, and Gloucestershire in towns and cities like Birmingham, Bewdley, Bromsgrove, Droitwich, Hagley, Kidderminster, Malvern, Redditch, Stourport on Severn, or Worcester, Halesowen, Stourbridge or in areas of Shropshire including Bridgnorth, Ludlow or Tenbury Wells then you ought to be considering 5 Star Windows and Conservatories for your home improvements.
About 5 Star - The pursuit of perfection
It is 5 Star’s passionate pursuit of perfection that makes our customers among the most satisfied in the UK. We will advise you of all the options available then produce perfect design based on your requirements, and then complete your build or installation to the highest standard.
Exclusive collections for your home in the Midlands
Our range of products is purposefully selected to meet local regulations and withstand rain, shine, and snow – and most are exclusive to 5 Star. We pride ourselves on our quality; with 5 Star you can be certain that you will receive nothing but the best and almost everything is backed by 5 Star’s 20-year guarantee.
About 5 Star - We are FENSA Members
FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.
When replacing windows and doors, homeowners must comply with current thermal performance standards and ensure they get a certificate from FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.
Authorised by the Financial Conduct Authority (FCA)
Being authorised means that 5 Star must meet strict standards and follow FCA rules. These rules are there to make sure that you are treated fairly, you are protected, and the products and services we offer are suitable.
5 Star is a Government Endorsed Quality Company – TrustMark.
5 Star is a TrustMark company you can trust…
5 Star has built and upgraded thousands of conservatories, extensions, and orangeries and 5 Star customers come back to us for further home improvements, proving our reputation as a dependable local double-glazing company.
5 Star has dedicated service engineers to look after our customers.
About 5 Star - We are A member of the Ultra Installer Scheme...
As an approved member of this scheme, we must meet the high standards of Ultraframe in terms of service and quality.
We are proud that our service has been assessed and met the high standards for approved service endorsement. Our service adheres to their strict code of conduct. This code is there to give our customers an extra layer of confidence and ensures we have robust procedures and processes that deliver the best possible customer service. As members of the Ultra Installer Scheme we have also been approved by Ultraframe for the quality of our installations, our expertise, staff training and experience. We use a range of Ultraframe products which are of the highest quality, structurally engineered specifically for your property and come with a 10 year manufacturer’s guarantee.
About 5 Star - We are an 'Atlas Approved Installer'
The Atlas Approved Installer Network is a new and exclusive network aimed to bring the best of the industry together to promote their experience and skills – displaying their high-quality standards to homeowners.
To ensure the exclusive Atlas Approved Installer Network has only the best Atlas Installers, the application is by invitation only. As a member of the Atlas Approved Installer Network, 5 Star Windows & Conservatories have demonstrated an extremely high standard of workmanship to customers with a proven commitment to quality. By using an Atlas Approved Installer – homeowners have peace of mind, knowing that a trusted and reputable company is installing their roof.
5 Star are Origin Premium Partners.
If you want the very best and want Origin windows or doors choosing an Origin Premier Partner to supply and install is imperative.
Origin Premium Partners are chosen for their knowledge, skills, and determination.
- Bespoke products
- Access to the full range
- Expert advice
- Approved installation
- Flexible lead times
- After-sales support
…and the Origin 20 Year Guarantee.
About 5 Star - Getting in Touch?
Simply complete the form below and one of our customer advisors will get in touch to discuss your enquiry. Discover more about 5 Star…
Want to speak with an Advisor?
Our friendly team will be pleased to help with any questions you may have.
Please call us on 01562 245430
About 5 STAR - CUSTOMER REVIEWS
Have a quick browse through a selection of the many customer reviews we received about 5 Star.
ABOUT 5 STAR - PRODUCTS AT A GLANCE
Specialising in home improvements we have grown from strength to strength, with most new work coming from previous customer recommendations, for constructions and work that stand the test of time. Our products are available in a variety of materials, including timber, modern UPVC and durable aluminium and all are fitted by experienced and friendly installers working following strictly regulated standards, to achieve a perfect finish every time. Investigate about 5 Star…
About 5 Star's double and triple-glazed Replacement Windows
All the windows you will see, in aluminium or UPVC, are available in almost any colour, you can choose any window style or window manufacturer, then choose almost any colour and all our windows come in either double glazing, triple glazing or special glass – you choose. Find out more about 5 Star…
About 5 Star's Front and Back Doors
This is all about 5 Star’s front & back doors. 5 Star fits more front & back doors than any other Midlands door company. 5 Star guarantee all our doors for 20 years.
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About 5 Star's garden doors.
5 Star fits more doors than any other Midlands door company. 5 Star guarantee all our doors for 20 years
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About 5 Star Extending homes
About 5 Star’s clever ways to make your home bigger. 5 Star build traditionally & with modern modular builds. 5 Star guarantee our living spaces for 20 years.
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