SURVEYING
Every 5 Star project begins with a complete and accurate survey. One of our surveyors will check over the details of your property and provide the correct dimensions for manufacture.
They will also check over the structural openings to ensure that they’re in good condition and, visit the design plans to ensure the chosen styles are suitable for your property.
CARE & ATTENTION
As we say, your home is in good hands with 5 Star. Our installers will take great care working on your property, laying dust sheets and working with you to move any valuables to prevent them from being damaged.
Upon completion, the installation team will clean up after themselves and take every care to ensure that your home is looking as good as new.
FITTING
All existing frames, including any old sealant and debris, will be carefully removed and, where possible, recycled.
Then, your new frames will be carefully placed and secured by our expert installers.
Every 5 Star installation is completed to the highest possible standards. We’ve been members of the Federation of Master Builders for 15 years and we are regularly assessed to make sure it meets the required standard – so you can be assured that our work is done to an exceptionally high standard.
We are also both a FENSA and Ultraframe Ultra approved installer.
GLAZING
Your glazed units will be firmly fitted in position before beading is tapped securely into place and any trims required are measured and fitted.
The frame and glass are then cleaned thoroughly to remove dirt and dust.
THE FINISHING TOUCH
Finally, your 5 Star installers will apply a smooth bead of silicone between the frame and brickwork to ensure a professional watertight finish.
5 Star Windows & Doors PROMISES
5 Star never fails to deliver on its promises. Yes, we believe it is right that you get the best products and the best service, and even when difficulties arise, we always complete the build to the highest possible standard in the shortest possible time.
Transparent Service
We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.
Ethos of 5 Star Windows & Doors
Everyone working at 5 Star is trained to adhere to our ethos of always providing excellence in everything we do. Our team will go the extra mile to achieve your objectives, with a tailored bespoke service from planning to completion.
20 Year Guarantee
5 Star gives a 20 year written guarantee. This covers both moving and non-moving parts, and 5 Star also underwrite all there installations with an Insurance backed guarantee, with 5 Star paying the premium. It demonstrates the confidence 5 Star have in their installations.
Price Promise
You will find our products to be very competitively priced. But, if you do manage to get a cheaper quote from elsewhere for the same products, just let us know and if we can, we will match their price.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.
Want to speak with an Advisor?
Our friendly team will be pleased to help with any questions you may have.
Please call us on 01562 245430
