Extracts from the reviews below...
“really pleased with the finished results. I would definitely recommend 5 Star”
“made a huge difference to our heating bill” “I felt I could trust 5 Star” “We would like thank 5 star for the excellent service” “Thankyou for a job well done” “The re roofing of our conservatory went exceptionally well” “5 Star recently fitted a new front door for my 95 year old mum and were outstanding” “they worked really hard, excellent attention to detail, no mess”
- 10 Jan 20255 Star fitted all my doors, windows and veranda panels and did a fantastic job, all mess cleaned up and removed, absolutely no disruption and finished on time as promised. Worth every one of the 5 stars.Jerry tolleyReviewed forDoorsWindows
- 10 Jan 2025This is the most professional company we've dealt with, every step of the way we were informed of what the next steps were and when they were likely to happen. When it came to installation time we were given timetable of works and they tradespeople stuck to the dates without fail. All the trades involved were efficient and courteous. The final result way exceeds our expectations and would not hesitate to recommend this company.Michael KennedyReviewed forSolid Roof
- 10 Jan 2025Great price, good quality windows & door , fitted expertly & quickly. Fitter noticed a fault that I hadn't & faulty part was replaced soon after. I'm well impressedLisa FrostReviewed forDoorsWindows
- 10 Jan 2025We ordered an external double glazed rear door ,the service was very good ,firstly with the Senior Designer ,who discussed the request and finally with the installer ,who completed the installation with great ease and professionalism ,the order to completion was very well organised and on timeDavid HarperReviewed forDoors
- 09 Jan 2025This is not our first installation from 5 Star. We were thoroughly impressed with the service we received. Although our fitting was delayed due to bad weather we were updated at every point. The fitters arrived on time, were polite, worked well and made very little mess installing the window. Very well pleased.Susan DorrianReviewed forWindows
- 16 Dec 2024I would like to say a big thankyou to all the people involved with my ordering right down to the installation of my windows,the men that came to put my windows in were very friendly and they made the minimum of mess to wich they cleaned up after.the windows look great snd I am so happy I chose 5star.Michelle hillReviewed forWindows
- 12 Dec 2024Quality windows installed by highly competent and friendly staff. Reduction in noise from surrounding area notable. Mechanisms smooth to operate and feel solid. Windows look good and have improved the overall look of the house. Excellent communication from 5 star throughout. Good customer service. We were kept up to date, details confirmed at each stage throughout. All staff were punctual. Installation team were neat and methodical. Would definitely use this company again.Judith SmithReviewed forWindows
- 28 Nov 2024From the initial appointment to the final fitting, we were very impressed with 5 star. They didn't try the hard sell or usual 'let's see if we can get this cost down' bluff, they just gave us the best price they could do for what we needed. The surveyor arrived very quickly following this and a date was set for installation promptly. All in, the whole process took maximum 6-8 weeks. The fitters arrived on time and the 3 windows were replaced in a few hours and any mess tidied up. The after sales care has also been great. Clear communication and pleasant staff. We were so impressed we have already made the decision to use them again once we have saved enough money to replace the last few windows that need doing.Emma BellReviewed forWindows
- 28 Nov 2024I needed to change a window and a sliding door in my kitchen in order to fit a cat flap. Louis the designer discussed options with me and a design was quickly agreed followed by a surveyor to confirm details. I mislaid details on the type of cat flap required and emailed 5 star to advise. Very helpful lady called Melissa emailed details promptly followed by a delivery and installation date.Engineer arrived promptly on installation day and I was very impressed with installation and finish of windows and doors. Unfortunately I didn’t take note of the engineers name but would definitely recommend 5 Star .June LeithReviewed forDoorsWindows
- 28 Nov 2024All of the appointments arranged to suit and were delivered on time. There were constant updated and all the information sent. The installation was hassle free and completed surprisingly quickly and the installer was very professional but also good manneredKrystina LittlewoodReviewed forDoorsWindows
- 28 Nov 2024Great price, good quality windows & door , fitted expertly & quickly. Fitter noticed a fault that I hadn't & faulty part was replaced soon after. I'm well impressedLisa FrostReviewed forDoorsWindows
- 28 Nov 2024The fitter was really meticulous and his workmanship was superb. The salesman was not pushy , left me to my own decision.Andrew JonesReviewed forWindows
- 28 Nov 2024Can't recommend 5 star enough. All the staff, sales, office and Installation have been amazing. Helpful, prompt, efficient and reliable. Will definitely use again.Debbi HughesReviewed forSolid Roof
- 28 Nov 2024Really pleased with our new front door, which is excellent quality. The fitter was professional and did an excellent job.Jeff SwiftReviewed forDoors
- 28 Nov 2024Thank you to the team at Five Star for our lovely door and windows. It gets the paw of approval from Bailey.Heather BakerReviewed forDoors
- 28 Nov 2024We recently used 5 star to replace a upvc conservatory roof which was leaking badly. Another company said fixing this would not be possible. But 5 star replied quickly, gave us a reasonable quote for the work and a timescale for completion which was complied with. The installation work was done in a timely and efficient manner. The company kept us informed with our project was progressing throughout and we are very pleased with the good level of customer service and the finished product.Helen HartReviewed forConservatory
- 28 Nov 2024Super pleased with my lovely new composite front door, excellent service from all the staff I've dealt with, from sales, surveyor through to the installation, great attention to detail from the fitter, would definitely recommend & use again.Julie YarsleyReviewed forDoors
- 19 Nov 2024We had our existing conservatory replaced with the new style conservatory - we were really surprised by what a difference this has made to our home, a room that we use all the time now that we could barely use before. Wonderful service from the start. Would highly recommend 5 star. We were so pleased that we returned to 5 star to have our bay window replaced. Again cannot fault the service and quality of the work. Everyone we have dealt with have been honest, friendly and helpful. Would definitely use again.Jill MitchellReviewed forConservatoryWindows
- 14 Nov 2024Delighted with my lovely new composite door, first class service from the initial sales quotation through to the installation, the fitter did an excellent job with great attention to detail, would definitely recommend & use again.Julie YarsleyReviewed forDoors
- 12 Nov 2024This is the second set of windows we have ordered from 5 Star for our Victorian Terrace house. We were so impressed with the quality, price and service levels first time that we came straight back. We had 2 windows this time, 1 downstairs, 1 upstairs. Previously they redid all of our kitchen windows. Everyone at 5 Star is really friendly and helpful - from the sales guy who visited and discussed our options (not pushy salesman in the slightest), to the staff at the office arranging visits, to the window fitters themselves who completed the job in 2.5 hours! The fitters were exceptionally clean and tidy. I thought there would be dust everywhere, like after other building work we have had done. They put down dust sheets throughout the house and even hoovered up the dust inside and swept up any mess created on the patio outside. Absolutely spotless and super fast. Once again we were very impressed with the level of service and the finish of the job. If/when we need any more windows, we will be coming straight back to 5 Star! Highly recommended.Tom GillespieReviewed forWindows
- 12 Nov 2024This is the most professional company we've dealt with, every step of the way we were informed of what the next steps were and when they were likely to happen. When it came to installation time we were given timetable of works and they tradespeople stuck to the dates without fail. All the trades involved were efficient and courteous. The final result way exceeds our expectations and would not hesitate to recommend this company.Michael KennedyReviewed forDoorsWindows
- 04 Nov 2024From start to finish it couldn't have been easier - lovely staff and fitting crew - kept updated along the way on every aspect of window fitting- would not hesitate in recommending them A+++++ to them allSonia ToplissReviewed forWindows
- 04 Nov 2024Absolutely great service from beginning to end. I was nervous going through this process as it is a big investment but the team were so friendly and communicative. Special shout out to our fitters Mark and Dec, they were so fun and got everything in so quickly. We hit a blip with the fitting but everything was sorted quickly and the guys came back in their free time to finish the job. Very happy with the service and windows we are very happy! Thank youMary SkinnerReviewed forDoors
- 04 Nov 2024they were polite tidy and very efficient. did the job in the timescale they said and the windows and doors look great. really pleased with it overall. also the after sales team have been great with communication. well done all of you great job.Julie SkippReviewed forDoorsWindows
- 04 Nov 20245 star widows Have fitted me new doors and windows, The service they provided me with from beginning to end was exceptional, good customer service, survey and fitters , would definitely recommend.Sandra YardleyReviewed forDoorsWindows
- 04 Nov 2024New Conservatory Roof An itemised daily plan was followed to the letter. All work carried out as schedule, construction, plastering, electrics and cleaners. all excellent Old roof taken away Final result AMAZINGClive HallReviewed forConservatory
- 15 Oct 2024Our old conservatory roof was near K******d, almost totally cream crackered. We were desperate, what could we do, we needed a hero crew. Guess who came to the rescue, 5 Star Windows of Kidderminster, that's who! The teams were scheduled, they did their bit, what a fabulous job the fitters did of it. Roof dismantled and reformed, transforming our aspect of rain on a tin roof. Plasterers did sterling work, so clean, you hardly knew they'd been. The Sparky's lights sparkled like stars in the night, glistening so clear and bright. We watched in amazement; our hearts skipped a beat. It really was a real treat, little mess, stress free cleaning it gave quality a real meaning. Our grateful thanks to all who dared to replace our poor old conservatory roof.Jim & Ann LakinReviewed forSolid Roof
- 15 Oct 2024We have nothing but praise for 5 Star from the first home visit to choose our new door, the visit from the surveyor to check measurements and the fitter who arrived promptly on a day that was pouring with rain. He fitted the door expertly ....the coffee helped!!. He made good round the door frames and left no mess at all. Well done 5 Star, we would highly recommend them and would use them again for any future needs.Stephen AddisonReviewed forDoors
- 15 Oct 2024Efficient, painless & a good value experience. The salesperson, surveyor & fitting team were all good people.Mr & Mrs Clive ChapmanReviewed forWindows
- 09 Oct 2024The service has been second to none from the young man in the Kidderminster showroom, the admin team, the salesman who helped us choose, the knowledgeable surveyor & finally the very experienced, friendly, installer. The installation was seamless & Paul did an amazing job leaving the front of our home looking fabulous & the house very clean & tidy. Great job - would definitely recommend ….Kim FordReviewed forDoors
- 07 Oct 2024Everyone at 5* were exceptional. Questions answered promptly workmanship brilliant. All workmen arrived promptly and were very courteous and were great at cleaning up. I would certainly recommend the company.Judy SummersReviewed forConservatorySolid Roof
- 04 Oct 2024Craig really listened to me and I ended up with a good looking front door. The lads that came out to install the front door were delightful, really helpful and took time to explain things with no mess left so my driveway was left clean and tidy. I will have 5 Star Windows back and recommended to others.Mrs L MagorReviewed forDoors
- 04 Oct 2024Craig really listens to what I wanted, the lads that came to install the new front door were a delight and took time to explain thing's and left my driveway very tidy. Would have 5 Star back again and would recommend to peopleMrs L MagorReviewed forDoors
- 02 Oct 2024So this year 5 Star have done two sets of replacement windows for me. The first, a complicated set of windows due to an old building with quirky features, that the bigger national window companies either declined completely or quoted ridiculous amounts of £££. Not so 5 Star - they took the job on and although it wasn’t plain sailing they did not sign it off until it was perfect. The owner of the company even appeared at my door to apologise for the slight delay and to reassure me that the job would be completed to the highest standards. A slight snag post completion was sorted instantly and I couldn’t be happier with the end result. The second job a standard window and quick order, fit and completion. Could not recommend them highly enough. Brilliant service and after care.Linda WitheyReviewed forWindows
- 02 Oct 20245 Stars for 5 Star!Alison Le PageReviewed forDoorsWindows
- 24 Sep 2024New composite back door from 5 star - good experience from beginning to end. A designer, Ashfaq, came within a week after we phoned and offered good advice about choices. The door was made and fitted within 5 weeks. Paul, the fitter was excellent- friendly and professional, clearing up well after he finished. Very happy with the quality of the product and its installationElaine ALLENReviewed forDoors
- 24 Sep 2024Very pleased with the new door. More than 5 star service throughout the whole process. Great quality. Would not hesitate to use again in the future. Thank you 5 Star Windows.Linda WhitehouseReviewed forDoors
- 24 Sep 2024Everyone at 5 Star was great from start to finish - patient, helpful, informative, courteous - in person, by email and by 'phone. The process was easy - less so the choosing of design or paint colour due to such a wide range of options, though! There was one very small issue but it has been resolved without quibble. I'd recommend the company for quality and service. Thank you for a beautiful front door and tidy installation.Martine ReynoldsReviewed forDoors
- 24 Sep 2024I would highly recommend 5 Star Windows. From the initial visit to quote, to the follow-up visit to the installation, the staff were all exceptionally friendly yet professional. The two guys that installed the windows & front door were so careful and tidied as they worked, having laid dust sheets everywhere to ensure very little mess anyway. They spent time demonstrating the features of the windows and checked that I was happy with everything before leaving on both days.Paul KnightReviewed forDoorsWindows
- 24 Sep 2024Top service from start to finish. Great work from the fitters who were professional and friendly. Had windows and French doors fitted in less than two days. The price was also excellent as wee took advantage of the discounts available during the summer. Can't find any faults.David PeggReviewed forWindows
- 24 Sep 20245star windows and conservatories came out to look at our conservatory roof , which was fibre glass old and discoloured.We decided to change the roof as the space was not being used in the winter or hot summer (when we had one !)It was a difficult build due to its position sandwiched between end of the house and a garage wall which was on higher ground than the house .Throughout the build they were on time , cleaned up at each stage and there was great communication with Lauren Bridgewater who kept us informed on the build and also any problems that occurred due to it’s difficult position.We now have a great room which will be well used all year round .Nicole MorrellReviewed forSolid Roof
- 20 Sep 2024No pressure from the sales team. Great advice given in the comfort of our home. 5 windows fitted and conservatory door replaced with french doors. Can't believe the difference. Fitters were on time and polite. Can't find anything wrong. Highly recommended. Thank you, 5 star.Dave PeggReviewed forDoorsWindows
- 04 Sep 2024From start to finish, no pressure sales. Everything planned to perfection, fitting of Windows and doors was to the promised timescale. Quality and design layout of Windows and Doors perfect, great locking mechanisms. 20 year guarantee. What more could you ask for.Sid BarkasReviewed forDoorsWindows
- 24 Aug 2024The whole process from start to finish ran quite smoothly although it took a lot longer than it should. This was mainly due to the weather. The building work was interrupted by rain on some occasions. However the builders carried on as best they could and the job was done satisfactorily. I kept them going with tea and sausage sandwiches on a daily basis. On a critical note they could've been a bit cleaner after each day's work. But they were cheerful and helpful. On another critical note there was quite a long delay between the builders finishing and the doors and windows arriving. This process could've been speeded up. All of the men who came to perform various tasks were professional and did a good job. There was also good communication with the office who always responded quickly to any queries. Overall I would recommend 5Star as a company to anyone thinking of a conservatory or extension.Kevin O'ConnorReviewed forConservatory
- 19 Aug 2024chose windows and doors in comfort of our own home, friendly service, the 2 guys that came (kidderminster) were courteous, friendly,punctual and perfectionists a credit to the company. They left house immaculate inside and out leaving nothing for me to do afterTracy HudsonReviewed forDoorsWindows
- 19 Aug 20245 Star Windows recently fitted a replacement roof on my conservatory. I have been totally happy with the whole experience from the initial consultation to the electrician fitting my new light. Extra praise for the roof fitters who were very fast & efficient. 5 Star really lived up to their name.Robert RichardsonReviewed forSolid Roof
- 19 Aug 2024Fantastic experience with 5 Star Windows from start to finish. We have had our conservatory replaced with new windows and a new ‘warm’ roof and we are so pleased with the results. The room looks fabulous and is now usable year through. Professional service from start to finish. No hard sell, simply great service: Great advice, excellent communication and amazing results. We are so happy. Any minor issues/niggles were dealt with quickly and efficiently. All staff have been so helpful and the work was completed to a high standard, as expected and in the timetable given. Thank you!Mr & Mrs GawthorpeReviewed forConservatory
- 19 Aug 2024Amazing staff amazing showroom, I was very impressed. We are having our conservatory done by this company.Elaine FowkesReviewed forConservatory
- 19 Aug 2024From start to finish 5 Star Windows & Conservatories have been Great. From builders to office based staff, all have been Wonderful. A little hiccup with some timing on one date,but apologies were sent & all was sorted ASAP. Contact/communication has been just right & any questions or queries were answered straight away. The builders were friendly, polite & made sure they cleared up at the end of each day. The clean up at the very end was perfect...so much attention to detail was given....I was well chuffed!!! I would definitely recommend 5 Star Windows & Conservatories to anyone. Thank you to all involved.Rebecca EntecottReviewed forPorches
- 09 Aug 20245 Star provided a professional service from beginning to end! The salesman was a perfect gent who took us through several proposals until we achieved exactly what we wanted. The product is absolutely wonderful and the installation team just amazing! The finished brickwork looks original and the swept up every evening and vacuumed the room before handover. I recommend them to anyone - well done team!Mike PhilpotReviewed forDoors
- 09 Aug 2024Very knowledgeable sales team , who don't pressure you , take time and show you the products. Excellent quality windows doors ect, at a very reasonable market rate . from order to delivery was less than quoted and the team fitted in with my requirements. Installation was seamless the installation team worked without stopping to get the job done in very difficult conditions ( hottest days of the year at that time ) , and did an excellent jobMike BuddenReviewed forWindows
- 09 Aug 2024Writing on behalf of my mom. They Updated our old conservatory. From start to finish 5 star has been very helpful. Good quality products doors and ultra frame. Happy with the end product.Abi FosterReviewed forConservatoryDoorsWindows
- 09 Aug 2024From meeting Ross to having a new conservatory roof, we are very pleased with their workmanship; on the backing of this we are having our door and windows replaced.Michael ChadwickReviewed forSolid Roof
- 09 Aug 2024Excellent service from beginning to end. We were kept advised of progress throughout, and the installation went flawlessly. Very impressed - thank you 5 Star!Mr & Mrs LastReviewed forDoorsWindows
- 09 Aug 2024From start to finish 5 Star Windows & Conservatories have been Great. From builders to office based staff, all have been Wonderful. A little hiccup with some timing on one date,but apologies were sent & all was sorted ASAP. Contact/communication has been just right & any questions or queries were answered straight away. The builders were friendly, polite & made sure they cleared up at the end of each day. The clean up at the very end was perfect...so much attention to detail was given....I was well chuffed!!! I would definitely recommend 5 Star Windows & Conservatories to anyone. Thank you to all involved.Rebecca EntecottReviewed forDoorsWindows
- 01 Aug 2024Great job from 5 Star with a large number of windows installed professionally and without issue Cleaned up after themselves and courteous and polite at all timesDave ChanceReviewed forWindows
- 01 Aug 2024Great experience from sales to fitting and finishing . Great secure door wonderfull 20 year gaurantee . We will definiteley be using 5 Star again . Gregg WaterfieldGregg WaterfieldReviewed forDoors
- 01 Aug 2024Honest salesman, great price with a speedy quality installation. They kept in contact with us regularly. Would definitely recommend their services to others.Damon NobleReviewed forDoorsWindows
- 01 Aug 2024We had an extension built by 5 star and they did a fantastic job. We were sent a plan of works, designating dates, times for each trade. On the date and time the relevant trades were on site and punctual. Thanks to the trades, builders, fitters, plasters and electrican. They were all professional, polite, friendly, helpful and cleaned up afterwards. Any queries where answered by a quick phone call. We were delighted with the results, I would recommend 5 star.Carol KempReviewed forExtension
- 25 Jul 2024Two very excellent filters did a good job and never left a bit of mess and pleased from sales and fittingsMr and Mrs ChidlowReviewed forDoorsWindows
- 19 Jul 2024Absolutely Brilliant! Thoroughly lovely team, efficient, tidy, proficient and a radio playlist to boot! Absolutely loving our now much cooler Conservatory in the hot weather. Would have no hesitation using 5 Star Windows and Conservatories in the future.Paul BarkerReviewed forConservatory
- 19 Jul 2024We had an extension built by 5 star and they did a fantastic job. We were sent a plan of works, designating dates, times for each trade. On the date and time the relevant trades were on site and punctual. Thanks to the trades, builders, fitters, plasters and electrican. They were all professional, polite, friendly, helpful and cleaned up afterwards. Any queries where answered by a quick phone call. I would recommend 5 star.Carol KempReviewed forOrangery
- 19 Jul 2024The salesmen was polite, punctual and listened carefully to what we wanted. The price seemed a lot but we accepted it. The work began when we asked for it to begin. The team arrived with their kit on time. Both fitters worked non-stop. Even the radio, for which they didn't ask permission, wasn't intrusive. The work is excellent. They cleared up most of the mess and everything was left in working order. Unfortunately, one of the doors needed some attention to facilitate opening and closing, but an engineer was here very quickly and made the necessary adjustments very quickly. We are very satisfied with our new carport.Ken BluntReviewed forExtension
- 19 Jul 2024We recently had replacement conservatory installed by 5 Star. The original introduction survey was carried out by Ross who was professional didn't try to pressure and took time to allow us to make a decision to suit us. The price was very competitive and the quality of the product is excellent. The fitting team arrived on time and quickly and efficiently removed the old conservatory and had the new one up, secure and water tight before 5.00pm. Came back the following day on time and finished the job. They were polite, efficient and cleaned up and removed any rubbish as they went. Extremely pleased with the whole process and the service and support was definitely 5 star.Mr & Mrs PerrymanReviewed forConservatory
- 19 Jul 2024It's in the name...5 Star did a great job on our little extension. We were originally going to have a conservatory, but decided to go for a proper brickwork build with a warm roof. What was great about 5Star was that, firstly, they were competitive on price, beating some other quotes we had, and they could also start the work quicker as they have a few teams of builders. All the work was carried out to a high standard, communication was very good from 5Star and everything was done when they said it would be. We are very happy with our new room!Mirren BrewerReviewed forConservatoryOrangery
- 16 Jul 2024Thank you and your fitter for installing our replacement door efficiently and professionally with no fuss or bother The fitter was extremely efficient professional and tidyMick FletcherReviewed forDoors
- 08 Jul 2024We are very happy with the results great product fitting first class thank you so muchKeith lewisReviewed forDoors
- 20 Jun 2024Great service,Great team Really pleased with my new doors and window, will definitely return to 5 star To upgrade my other windows.Sandra YardleyReviewed forWindows
- 20 Jun 2024We were pleased with the installation carried out by Simon and Colin who were very helpful. The only improvement would have been a listing of the work to be carried out before commencement.David HillReviewed forDoorsWindows
- 20 Jun 2024Well-named company! A five-star experience from start to finish, even though this was, for them, a comparatively small job - the replacement of a front door: 1. salesman Ran, who was polite, patient, informative and attentive (unlike his opposite number at another similarly local supplier) - and gave me the 'bottom-line' price directly without the usual interminable double-glazing rubbish of "this is the top-line price; I'll see what discounts several phone calls can achieve". 2. the installation engineer Lewis, who was also polite and informative, and thorough and tidy in his work. 3. Installation Manager Adam who attended to answer a couple of queries and effect some very minor adjustments and communicated with me as a human being, not 'just another customer'. Communication with the company in all regards has been totally adequate without any hint of being pushy. Yes, Five Stars!Martin WilsonReviewed forDoors
- 20 Jun 2024Easy to arrange the initial visit, very friendly, kept in touch all the time regarding times, on time arrival and amazing finish, highly recommendTony AndrewsReviewed forDoors
- 20 Jun 20245 Star by name gives 5 star experience The fitter was punctual, pleasant and efficient. He was able to refit the architrave on the inside of the door which has made a great difference to the aesthetic of the hallway.. hugely impressive! His experience was evident and hoovered up at each stage so that dust and mess was kept to minimum.Ali FosterReviewed forDoors
- 20 Jun 2024Great from start to finish, Graham and Anthony who fitted the windows were amazing. Can’t wait for our extension to be built so that we can get 5 Star back again!!🤗Jayne FisherReviewed forWindows
- 20 Jun 2024All the work was carried out quickly and efficiently by very friendly workmen. The only problem we had was with the finance options which were initially Ok but later became unworkable for some unknown reason.Mr John McleodReviewed forDoorsWindows
- 20 Jun 2024The whole process was incredible smooth and easy and I was given a really good deal to upgrade the doors. The surveyor even gave us the great idea to open the back door outwards to give us more space in the hallway which has made a huge difference to us.Miss GallagherReviewed forDoors
Reviews from real customers!
When searching to book a holiday, reading customer reviews helps to make an informed decision. When buying windows, doors, or conservatories in fact for everything we sell it is no different.
We highly value the reviews our customers’ post. We endeavour to always post replies to reviews whenever relevant.
If a customer uses a review to tell us they are unhappy, we make contact and try to resolve issues.
See independent 5 Star reviews...
To save you time searching for 5 Star reviews her are some useful links to some of the biggest review sites…
During COVID our reviews scored lower.
Honesty is the best policy!
It was the most difficult time for the window industry. Staff, customers and suppliers were ill. Supplier deliveries were delayered, lost or missing vital components due to the impact of COVID. Some customers vented their dissatisfaction on delays using their review score.
After COVID a team at 5 Star worked through all poor reviews to insure installations were complete and that there was nothing outstanding.
Please take the COVID period into consideration when reading reviews between March 2020 and December 2021.
Reviews are not always from customers!
If you read the reviews on the different review site listed above you may notice that some reviewers post the same reviews on multiple sites. This only happens with 1 star reviews, when competitors and customers use reviews as a weapon, in an attempt to lower or damage our overall reviews score. If this didn’t happen our reviews scores would be significantly higher.
When reading 1 star reviews please do check on our responses they often give an insight into what really happened.
Relax you are in safe hands!
A really important fact to share with every potential customer, if you do make the decision to instruct 5 Star to carry out an installation for you, it will be our aim from the first time we meet to exceed your expectations and to have a 5/5 review score from you!
Reviews are vital to our success.
Some of our favorite reviews!
“We are over the moon with the results! From initial meeting, through to final installation we were really impressed with the attention to detail and the care employed by everyone on the 5 Star team.”
“Fitter arrived on time, was quick, tidy and efficient. Everyone in the company is a pleasure to do business with.”
“are really pleased with the finished results. I would definitely recommend 5 Star.”
“All in all a pleasant experience, and delighted with the service and outcome.”
Practical Tips for Writing Good Reviews
Please be honest. Reviews should be a fair reflection of your experience, whether it was positive or negative. Avoid exaggerating or downplaying it, and try to provide an impartial assessment of your experience.
Use specific examples and details to support your opinion. Photo’s and videos where the sites allow add real value.
If you want to post damning reviews, why not warn the company first? They might take the action you desire to avoid bad publicity.
What supports 5 Star's real reviews?
- The 5 Star brand was founded in 2002 and has had thousands of fantastic installations with ecstatic customers.
- The photos and videos on our website are our installations.
- We employ skilled service engineers to attend service calls.
- Written 20 year guarantees plus CPA 10 Year Insurance backed guarantees.
- 30 sign written vans for our skilled installation teams and engineers.
Is there anything better than reading reviews?
No, probably not.
However, if you want to see our quality of work, meet some of the team and have a look at the level of professionalism you can expect, then a visit to one of our showrooms is a must.
Both showrooms are open 7 Days a week.
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