More information about specific products and Our Double Glazing Guarantees
Our Double Glazing Guarantee doubles the industry standard and covers everything we do. If you would like more information on specific products, please contact a member of our team or read more about –
- our window guarantee
- our door guarantee
- our roof guarantee
- our living spaces guarantee – which cover all extensions, buildings, conservatories and orangeries.
Read more about our double glazing guarantee here…
Our Double Glazing Guarantee SETTING THE STANDARD
At double the industry standard, the 5 Star Windows, Doors & Conservatories comprehensive 20 Year Double Glazing Guarantee provides you with a level of cover you will not find anywhere else.
We are able to offer such a Double Glazing Guarantee because our products are designed, manufactured and fitted to last. Our home improvement projects are proven to withstand the test of time.
LABOUR & REPAIR Double Glazing Guarantee
Our Double Glazing Guarantee covers all associated parts and labour costs with your repair or remedial work for 10 years. If anything does go wrong in the first decade, it will not cost you a penny.
After that, our Double Glazing Guarantee covers parts, though a sensible labour fee is chargeable.
All parts and products still covered by the guarantee will be provided free of charge.
Our Double Glazing Guarantee is insurance backed!
Even though 5 Star has been fitting double glazing since 2002, some customers, who do not know us, may worry about us being here to support you over your guarantee period. With this in mind, and even though we do not believe you will ever need it, all our guarantees have the additional assurance of a 10 year insurance backed guarantee issued by the Consumer Protection Association – and 5 Star pay your premium!
Booking a Double Glazing Guarantee service call
If you need help, an adjustment, or have a concern about any of our products covered under your Double Glazing Guarantee you can simply call our service team on 01562 66660 or fill in an online Double Glazing Guarantee service request form.
Unlike many of our competitors, 5 Star has a dedicated member of the team who will diarise your appointment at an agreed time, appoint a service engineer to make the call, digitally oversee the visit, order any parts covered under your Double Glazing Guarantee and rebook an engineer as required.
WHATS EXCLUDED from our Double Glazing Guarantee?
Everything is covered by our Double Glazing Guarantee. If there is a problem, please contact us because you can invalidate the guarantee if a third party conducts out any repairs or modifications. Also, both accidental and environmental damage to your product is not covered.
There are a few additional services that fall outside of the standard cover, including plumbing, plastering, outdoor living products and any landscaping.
Building work and coloured foils are guaranteed for 10 years.
Behind our Double Glazing Guarantee
How does 5 Star double the Double Glazing Guarantee industry standard?
- 5 Star have massive buying power and sell around £12,000,000 worth each year; to become a 5 Star supplier you must agree to supply us with replacement parts for 20 years. So we can look after your Double Glazing Guarantee.
What is in it for 5 Star?
- Over half the installations we conduct come from our existing customers and their recommendations, this is fuelled by looking after them throughout the Double Glazing Guarantee lifetime of their installations.
Service engineers who look after your Double Glazing Guarantees
To become a 5 Star fitting team you need years of experience…to become a service engineer you need even more!
All our Double Glazing Guarantees are carried out by our own skilled service engineers, who can adjust handles and hinges, replace glass units, repair or replace flashing or trims, seal, diagnose, fit, and replace almost everything we do. They are fully employed by 5 Star and drive liveried 5 Star vans.
You will not find better than a 5 Star service engineer.
Our Double Glazing Guarantee covers everything we do.
- Double Glazing Guarantee for Windows
- Double Glazing Guarantee for doors
- Double Glazing Guarantee for bi-folding doors
- Double Glazing Guarantee for french doors
- Double Glazing Guarantee for sliding doors
- Double Glazing Guarantee for extensions
- Double Glazing Guarantee for living spaces
- Double Glazing Guarantee for conservatories
- Double Glazing Guarantee for Porches
FURTHER INFORMATION
For further details on our Double Glazing Guarantee, including a full list of exclusions and exceptions, please contact a member of the 5 Star team who will be happy to help.
5 Star Windows & Doors PROMISES
5 Star never fails to deliver on its promises. Yes, we believe it is right that you get the best products and the best service, and even when difficulties arise, we always complete the build to the highest possible standard in the shortest possible time.
Transparent Service
We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.
Ethos of 5 Star Windows & Doors
Everyone working at 5 Star is trained to adhere to our ethos of always providing excellence in everything we do. Our team will go the extra mile to achieve your objectives, with a tailored bespoke service from planning to completion.
20 Year Guarantee
5 Star gives a 20 year written guarantee. This covers both moving and non-moving parts, and 5 Star also underwrite all there installations with an Insurance backed guarantee, with 5 Star paying the premium. It demonstrates the confidence 5 Star have in their installations.
Price Promise
You will find our products to be very competitively priced. But, if you do manage to get a cheaper quote from elsewhere for the same products, just let us know and if we can, we will match their price.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.