Window Guarantee

5 Star is one of the only companies in the home improvement industry to provide its customers with a 20-year Window guarantee, double the industry standard. How is that for long-term peace of mind!

The 5 Star window guarantee covers all our windows

Our 20 Year Window guarantee covers all our window ranges in UPVC and Aluminium.

Extreme Windows   – are covered by our 20 year window guarantee.

Envisage Windows – are covered by our 20 year window guarantee.

Eclipse Windows – are covered by our 20 year window guarantee.

Origin Windows – are covered by our 20 year window guarantee.

Residence Windows – are covered by our 20 year window guarantee.

Windows Guarantee

A LIFETIME OF ASSURANCE WITH OUR WINDOW GUARANTEE.

Buying new windows for your home is a big commitment and something that will transform your home. Please, think things through carefully and insist on only getting the absolute best window Guarantee.

You will be shocked to know that some window companies do not supply a window guarantee with products, while some don not provide an insurance backed guarantee. At 5 Star, you will pocket a 20-year insurance backed window guarantee (IBG) and you do so because we know that our windows are built to the highest standards and will therefore last for over 20 years. The materials and components used to create our windows are second to none.

20 Year Double Glazing Guarantee

ENVIRONMENTAL POLICY

Giving our customers a 20-year window guarantee is fundamental to our Environmental Policy. Making them last for a lifetime avoids a customer needing to replace their windows again and prevents any over consumption and damaging carbon emissions.

It is not every day that someone buys new windows for their home and there are cost implications of doing so. Why, therefore, would you even consider accepting anything less than a 20-year window guarantee?

5 Star are FENSA approved Installers.

Windows Guarantee

Information about specific products and Guarantees

Our window guarantee doubles the industry standard and covers almost everything we do.

If you would like more information on other specific products please contact a member of our team or read more about our door guarantee, our roof guarantee or our living spaces guarantee on our other guarantee pages.

White heritage sash window into red brick with blinds fitted

Our Window Guarantee is insurance backed!

Even though 5 Star have been fitting double glazing since 2002, some customers, who don’t know us, may worry about us being here to support you over your window guarantee period. With this in mind, and end even though we do not believe you will ever need it, all our window guarantees have the additional assurance of a 10 year insurance backed guarantee issued by the Consumer Protection Association – and 5 Star pay ALL your premium!

CPA Member

Booking a Double Glazing Guarantee service call

If you need help, an adjustment or have a concern about any of our windows covered under your Window Guarantee you can simply call our service team on 01562 66660 or fill in an online Window Guarantee service request form.

5 Star has a dedicated window guarantee team member who will diarise your appointment at an agreed time, appoint a service engineer to make the call, digitally oversee the visit, order any parts covered under your Window Guarantee and rebook an engineer as required.

5 Star Aftercare Service

Behind our Window Guarantee...

How do 5 Star double the Window Guarantee industry Standard?

  • 5 Star have massive buying power and sell around £12,000,000 worth each year, to become a 5 Star supplier you have to agree to supply us with replacement parts for 20 years. So we can look after your Window Guarantee.

What is in it for 5 Star?

  • Over half the installations we carry out come from our existing customers and their recommendations, this is fueled by looking after customers throughout the Window Guarantee lifetime of their installations.
White Ultimate rose arched window with high sliding sash

Service engineers who look after your window Guarantee

To become a 5 Star fitting team you need years of experience…to become a service engineer you need even more!

All our window Guarantees are carried out by our own skilled service engineers, who can adjust handles and hinges, replace glass units, repair or replace trims, seal, diagnose, fit and replace almost everything we do. They are fully employed by 5 Star and drive liveried 5 Star vans.

You will not find better than a 5 Star Service engineer.

Extreme window installation with 5 Star teams van out front

Get a free quote today with a 20 year window guarantee included

You will probably never need to replace your windows again, so please choose the ones with a 20 year window guarantee. It is a big decision, there is a lot to consider and your window guarantee might not be your first consideration…but it certainly should not be your last. Over 20 years you could spend a fortune fixing poor quality, poorly fitted windows or save a fortune with 5 Star on heating bills  and with the reassurance that 5 Star will be there should you have any issues.

Your window guarantee is the difference between a lifetime or gain or a lifetime of pain.

White Ultimate rose arched window with high sliding sash

Spark Your Imagination - Get Free Brochures Now.

Download below instantly,

pick up at our Kidderminster or Worcester showrooms

call 01562 245430 and we will post to you

Step 1 - What are you interested in? – Please select as many as you like…

Envisage Flush Cottage Windows

Windows
A duck egg blue Forte Composite Door.

Doors

Alumite Glass Roof

Replacement Roofs
Ultrasky Orangary with 5 star logo on mug

Living Spaces & Extending
Patio Awnings

Awnings & Pergolas

Glass Balustrades

Balustrades & Balconies

Outdoor livings Brochure Cover

Outdoor Living

Huge Orangery extension with Origin OS20 doors with a 20mm sightline

Conservatories
Extreme UPVC Windows

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • 1 - PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 154 months*
  • 2 - PAY MONTHLY DEFERRED FOR 3 MONTHS Spread the cost of your home improvements over 120 or 177 months*
  • 3 - BUY NOW PAY IN 6 MONTHS This option allows you a 6 month payment holiday from the date of completion.
£
Spread the cost over 60, 120 or 154 months...
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. Loan terms of 120 months available up to £14,999.00.  154 months loan term is only available on orders between £7,500 to £14,999.00.  For loan values of £15,000 and over the lower rate of 9.9% APR is available, this includes a 3 month deferral period at the start of the agreement on loan terms of 120 or 177 months.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£265.41
Total Amount Payable
£18,924.60
Credit is subject to application and affordability. Terms and conditions apply. £1,000 minimum order value applies to all finance plans, with a maximum loan value of £50,000. Authorised and regulated by the Financial Conduct Authority (Registered No. 730066). 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. (Registered No. 07576276, VAT No. 113 5715 40) is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Registered No. 704348).
£
Spread the cost over 120 or 177 months...
120 monthly payments
Deposit
£
Representative APR over 10 years
9.9%
177 monthly payments
Deposit
£
Representative APR over 14 years
9.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 120 or 177 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *Deferred for 3 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and no interest will be paid. *This 120 or 177 months finance is only available for orders over £15,000 and up to a maximum of £50,000

Representative Example

Cash Price
£20,000.00
Deposit
£4,000.00
Total Amount of Credit
£16,000.00
Defer by
3 Months
Duration of Agreement*
123 months
Rate of Interest
9.9% p.a. fixed
Representative APR
9.9% APR
120 Monthly Payments
£210.15
Total Amount Payable
£29,218.00
Settlement Fee
£29.00
Credit is subject to application and affordability. Terms and conditions apply. £1,000 minimum order value applies to all finance plans, with a maximum loan value of £50,000. Authorised and regulated by the Financial Conduct Authority (Registered No. 730066). 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. (Registered No. 07576276, VAT No. 113 5715 40) is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Registered No. 704348).
£
Deposit
£
Pay within 6 months + £29 exit fee
£
Want to pay in monthly instalments after 6 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay a 20% deposit when you order and, and as long as you pay the outstanding balance in full before 6 months has elapsed (plus a £29 exit fee), no interest will be charged. You will have 6 months to clear the balance to avoid paying any interest (except the £29 exit fee). If, after 6 months, this is not convenient, you can pay in 120 monthly instalments at 19.9% APR Representative. *Deferred for 6 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 6 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Defer By
6 Months
Duration of Agreement*
126 Months
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£235.62
Total Amount Payable
£31,274.40
Settlement Fee
£29.00
Credit is subject to application and affordability. Terms and conditions apply. £1,500 minimum order value applies to all finance plans, with a maximum loan value of £50,000. Authorised and regulated by the Financial Conduct Authority (Registered No. 730066). 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. (Registered No. 07576276, VAT No. 113 5715 40) is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Registered No. 704348).

INSPIRED? GET A FREE QUOTE TODAY WITH OUR WINDOW GUARANTEE.

Simply fill in your details for your free, no obligation quotation, and click “Get Quote”

Want to speak with an Advisor?

Our friendly team will be pleased to help with any questions you may have.
Please call us on 01562 245430

Ross, one of the Senior Designers at 5 Star
One of the 5 Star reception team taking a customer call
Service Receptionist taking customer call